Demo : https://helpdesk-demo.gtmart.co.in/

admin : https://helpdesk-demo.gtmart.co.in/login

email - admin@gmail.com

pass : 12345678

Key Features:

• Mobile Friendly
• LTR/RTL Theme Layout
• Simple Installation Wizard
• Supports PHP 7.2 to 8.3
• AI Writer (Requires OpenAI)
• 2FA (via Email)
• Email to Ticket (Email Piping)
• Dashboard and Statistics
• Multiple Departments
• Assign Multiple Users to Departments
• Ticketing System
• Guest Ticketing
• Live Chat for Registered Users
• Ticket History
• Ticket Feedback
• Ticket Notes with File Attachments
• Ticket Tasks
• Auto Close Tickets
• Envato Purchase Code Verification for Tickets & Chats
• Generate Reports (.pdf)
• Email and Website Notifications
• Knowledge Base
• Logged-in Users Only Content Option (Articles, FAQs)
• Social Media Sharing for Articles
• Helpful/Not Helpful Voting
• FAQs Management
• Announcements Module
• Unlimited User Roles
• Unlimited Staff Members
• Canned Replies with Placeholders
• Custom Fields (Tickets Creation Area)
• Assign Tickets to Agents
• Change Ticket Department
• Change Ticket Priority
• Change Chat Department
• Option to Show All Tickets or Only Assigned (Roles)
• 3 Colors for Public Pages
• Generic User Login and Registration
• Login with Username and Email Address
• Social Login with Facebook, Google, Twitter, and VK
• Google reCaptcha
• Secured Against XSS, SQL Injection, and CSRF
• Timezone Adaptive According to Every User’s Setting
• Add User from Admin Panel
• Edit User, User Profile Settings
• Users List and Search with Different Filters
• Date and Time Formats
• Password Strength Setting
• Users Invite System
• Email Verification for Registration
• Send Email to Registered User
• Email Templates
• Backup Options
• Cookie Consent Popup
• Manage Active Sessions
• Remember Me Option
• Reset Password
• Maintenance Mode
• Custom Pages
• Pages Management
• Supports SMTP
• Send Test Email
• Google Analytics
• Ajax Based
• Translation Ready
• Based on CodeIgniter 3
• Bootstrap 5 (Main Website)

Requirements:

• Linux Hosting
• PHP Version 7.2+
• MySQL Database
• Internet Connection
• mod_rewrite (for URL Rewriting)
• mbstring
• GD Library
• cURL
• Mail and SMTP
• Email with IMAP Support
• IMAP Module/Library
• ZipArchive
• DOM Extension

AI Writer

The AI Writer feature relies on the OpenAI API, which requires credits to function. To use this feature, ensure your OpenAI account has sufficient credits. AI Writer is available for the following areas:

• Canned Replies
• Ticket Creation (by Staff)
• Ticket Replies (by Staff)
• Chat Replies (by Staff)
• Articles
• FAQs
• Announcements